FAQ

Once an order has been placed, we are unable to modify, cancel or edit it, including products, sizes, quantities and shipping method. Please check your order details before completing your purchase.

No. We are unable to change a shipping address once an order has been placed, so please check it carefully at checkout. We do not ship to PO Boxes or APO/FPO addresses.

Orders are typically processed within 1–2 business days. Orders placed after 2:00 PM China Standard Time / 11:00 PM Pacific Time begin processing the next business day. Orders are not processed on weekends or holidays, and processing can take longer during sales and product launches.

When your order ships, we email you a confirmation with a tracking number and link, if your shipping method supports it. Tracking information can take some time to update.

We currently ship to Australia, Canada, France, Germany, Italy, the Netherlands, Portugal, Spain, Sweden, the United Arab Emirates, the United Kingdom and the United States. We do not ship to PO Boxes or APO/FPO addresses.

We offer complimentary standard shipping on qualifying orders of $200 USD or more in the United States, $280 CAD or more in Canada and £150 GBP or more in the United Kingdom, calculated after discounts. Other shipping costs are shown at checkout.

Estimated delivery is 4–7 business days within the United States and 5–10 business days internationally. These are estimates, not guarantees, and carriers, customs and weather can affect them. Express shipping may be available at checkout.

Our prices already include import duties and taxes for every country we ship to, calculated for each market, so you should not be asked to pay these on delivery. Refusing delivery may result in fees. See our Shipping Policy for details.

If you purchased Redo Package Protection, submit a claim through the Redo portal. If your order arrived damaged, email support@localeuropean.com within 7 days of delivery with your order number and photos of the item and packaging. We are not liable for packages lost or stolen after the carrier marks them as delivered.

Eligible items may be returned within 7 days of confirmed delivery. Items must be unworn, unwashed and unused, in original condition and packaging, with original tags attached, and free of perfume, deodorant, makeup, stains or odors. All returns are subject to inspection and approval. See our Refund Policy for details.

Approved returns receive store credit only. Refunds to the original payment method are not provided unless required by applicable law. Store credit is issued through your Shopify account balance and does not expire.

Items marked Final Sale, swimwear, underwear, earrings and certain accessories, pre-order items and gift cards are final sale. They are not eligible for return, exchange or store credit.

Submit your request through our return portal. Return instructions and the shipping address are provided there once your request is approved. Returns sent without approval may be refused or sent back at your expense.

We do not offer direct exchanges. To get a different size, color or product, submit a return request if your item is eligible, receive store credit, and place a new order.

You are responsible for all return shipping costs. International customers are also responsible for customs declarations, duties, taxes, brokerage and carrier fees, and must declare the shipment as Returned Goods. We recommend a tracked and insured shipping method.

Email support@localeuropean.com within 7 days of delivery with your order number and clear photos of the item and packaging. If approved, we may offer a replacement, subject to availability, or store credit excluding shipping costs.

Consumers in the European Union and the United Kingdom may have the right to cancel an online order within 14 days after receiving it, unless an exemption applies. See our Refund Policy for details.

Our Size Guide lists bust, waist and hip measurements for each size. You can also open it from any product page.

Prices are shown in the currency of your region. You can change your country at the top of the site.

The payment methods available for your order are shown at checkout.

Yes. You can buy a Local European gift card here. Gift cards are final sale.

Email us at support@localeuropean.com or use our contact page.